Privacy Policy

Last updated: 05/09/2025

At CONFEBEL BV, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Controller

The entity responsible for the processing of your personal data is:

CONFEBEL BV
Registration Number: 0501662620
‘s Gravenstraat 197/A24.1, P.O. Box 8
9810 Nazareth, Belgium
Email: info@confebel.com

2. Personal Data We Collect

When you interact with Confebel.com, we may collect and process the following categories of personal data:

  • Identification Data: first name, last name, username.

  • Contact Data: email address, telephone number, postal address.

  • Account Data: login credentials, account settings, and preferences.

  • Transactional Data: payment information and order history (if applicable).

  • Technical Data: IP address, browser type and version, operating system, and device identifiers.

  • Usage Data: information regarding how you use our website, including pages visited, navigation paths, and interactions.

  • Communication Data: content of inquiries, correspondence, and other communications submitted through our website.

We do not knowingly collect personal data from children under the age of 16. If we become aware that such data has been collected, we will promptly delete it in accordance with applicable data protection laws.

3. Purpose and Legal Basis for Processing

We process your personal data only in accordance with applicable data protection laws and for the purposes outlined below:

  1. Provision of Services – to provide, manage, and deliver the services or products you request.
    Legal basis: performance of a contract (Article 6(1)(b) GDPR).

  2. Customer Support – to respond to inquiries, provide assistance, and ensure proper functioning of our services.
    Legal basis: legitimate interest (Article 6(1)(f) GDPR) and/or performance of a contract (Article 6(1)(b) GDPR).

  3. Marketing and Communications – to send newsletters, updates, or promotional materials, but only with your explicit prior consent.
    Legal basis: consent (Article 6(1)(a) GDPR).

  4. Analytics and Website Optimization – to analyze user behavior, monitor traffic, and improve the security, functionality, and overall user experience of our website.
    Legal basis: legitimate interest (Article 6(1)(f) GDPR).

  5. Legal and Regulatory Compliance – to comply with legal obligations, including tax, accounting, and regulatory requirements, and to respond to lawful requests from competent authorities.
    Legal basis: compliance with a legal obligation (Article 6(1)(c) GDPR).

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

  • Customer Account Data: until you close your account or request deletion, unless a longer retention period is required by law.

  • Marketing Data: until you withdraw your consent or unsubscribe from marketing communications.

  • Technical Logs: retained for 6 months, unless a longer retention is necessary for security, fraud prevention, or legal compliance.

After the applicable retention period, we will securely delete or anonymize your personal data.

5. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your personal data with:

  • Service Providers and Processors: including IT hosting, analytics providers, payment processors, and customer support services.

  • Business Partners: where necessary to deliver requested products or services.

  • Legal and Regulatory Authorities: if required to comply with legal obligations or protect our rights.

  • Corporate Transactions: in the event of a merger, acquisition, or sale of assets, subject to data protection safeguards.

All third parties processing your data on our behalf are contractually obliged to safeguard your personal data.

6. International Data Transfers

Your personal data may be transferred outside the European Economic Area (EEA). When this occurs, we implement safeguards such as:

  • Adequacy decisions issued by the European Commission.

  • Standard Contractual Clauses (SCCs).

  • Technical and organizational measures, such as encryption and access restrictions.

7. Your Rights Under the GDPR

You have the following rights regarding your personal data:

  • Right of Access

  • Right to Rectification

  • Right to Erasure (“Right to be Forgotten”)

  • Right to Restriction of Processing

  • Right to Data Portability

  • Right to Object

  • Right to Withdraw Consent

  • Right to Lodge a Complaint with a Supervisory Authority

To exercise your rights, please contact us at info@confebel.com.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and support marketing activities.

Types of Cookies We Use

  • Strictly Necessary Cookies – essential for the operation of the website.

  • Performance and Analytics Cookies – help us analyze visitor behavior.

    • Google Analytics – tracks visitor usage and website performance.

    • Squarespace Analytics – monitors site functionality and usage.

  • Advertising and Targeting Cookies – used for personalized ads and marketing.

    • Meta Pixel (Facebook/Instagram) – tracks interactions for targeted advertising.

    • TikTok Pixel – measures ad performance and user behavior.

Retention

All non-essential cookies are stored for a maximum of 6 months.

Consent Management

When you first visit our site, you will be asked to consent to non-essential cookies. You can withdraw consent or change your cookie preferences at any time through your browser settings or our cookie banner.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, monitoring, and secure backup.

Despite our efforts, no system is 100% secure, and we cannot guarantee absolute protection.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The date of the latest revision is always displayed at the top. If significant changes occur, we will notify you in an appropriate manner.

11. Contact Us

If you have any questions about this Privacy Policy or our data processing practices, you may contact us at:

CONFEBEL BV
‘s Gravenstraat 197/A24.1, P.O. Box 8
9810 Nazareth, Belgium
Email: info@confebel.com

If you are not satisfied with our response, you may lodge a complaint with your local Data Protection Authority. In Belgium, this is the:

Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données)
Website: https://www.gegevensbeschermingsautoriteit.be